![]() UPDATED REVIEW: After leaving my original review, two BD employees reached out within 18 hours to let me know that the manufacturer will not have the coffee table in stock until March. I discovered my item is back-ordered weeks later. I was not upset with the length of time it took to ship as we are facing a pandemic but they debited my account and never communicated. The item was packaged extremely well and arrived w/o damage. The driver called when he was 1/2 hour away. A delivery was scheduled for today, January 7 and gave me a window of arrival between 10 and 2. I contacted them and they verified shipment arrived Jan 4th. The delivery service contacted me by email when order arrived at destination. I was sent an updated tracking # and it linked to the company delivering. This company is not reputable and if this is not resolved I will contact the Better Business Bureau. The tracking links to Pilot Freight and they have no information. I later received a text that the item shipped with a tracking #. The rep said the item was in stock and would contact the warehouse. I contacted them by email and phone Dec 29/2020. They debited my account but item did not ship. The item did eventually arrive but unfortunately it wasn’t a very pleasant shopping experience and I still feel that the communication was extremely lacking, especially with such a delayed processing time. ![]() A few days after Christmas I received an email saying my order was still processing and would ship out in 2-3 business days, I replied asking to just cancel the order and asked for a refund, and again, received no further correspondence. I assumed I was scammed and replaced the item with another company. ![]() Christmas came around and by then I had sent 2 emails and left 2 voicemails with no replies. I know shipping can be slow around the holidays but I expected the company to at least ship the item or give me an order update before Christmas but I received nothing. I had ordered a wine carafe as a gift on 12/13/20 and received an order processing email right after. Edit: I have provided the order number for reference however the issue has been more or less resolved. Processing time was extremely delayed with zero communication and all efforts at contacting the company were unsuccessful. ![]()
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